It is possible to edit multiple learners' information and configurations on Voxy Command Center. Watch the following video or read the instructions below to learn how to do it:
First, go to the Manage Learners page, where you can click on the icon :
This will open a new window with a hyperlink to download a template sheet where you can put the info you want to edit. We recommend that you download the template and keep it so you can use it every time you want to perform such edits, and so you can have a properly formatted CSV close at hand:
When you download the template, it looks like this picture below. You will notice that only one column (email address) is required to complete the edit, so the target learners can be identified. The columns contain the editable fields. They are: First Name, Last Name, Feature Group, Level Number, Next VPA Date and Expiration Date.
NOTE: the Feature Group field is case-sentitive, so the information entered must be exactly the same as the group names.
The date format used in VPA and Expiration Dates is also important. It must always be YYYY-MM-DD, as shown in the sheet.
Edits will only take place for fields that are filled in:
After filling the sheet, save it and come back to that same window on the "Manage Learners" page of the Voxy Command Center, click on "Choose File" and choose your sheet from the files on your computer. And then, to confirm the editing, click on "Submit" and then on "OK", on the warning window. When the sheet upload is successful, you will see the "Update Processing" message:
However, it is possible for an error message to be shown. Normally errors are caused by misformatting of the file. If you see such an error, don't worry, just reformat the file and try again. Note that upon upload, the edit will be applied immediately to the accounts.
Note: MS Excel is commonly used to view CSV files, but it often imposes formatting that skews data and results in Voxy Command Center uploads. For error-free viewing and saving of CSV files, we recommend using an application built for CSV compatibility, such as CSVEdit, Sublime Text, Apache OpenOffice, TextEdit or Google Sheets.